Everything you need for customer engagement
A complete suite of tools for modern customer messaging, all open source and self-hosted.
Live Chat & Inbox
Real-time customer conversations with a shared team inbox and embeddable chat widget.
- Real-time messaging with typing indicators
- Shared team inbox with snooze and assignment
- Customizable appearance and branding
- Mobile-responsive widget with 6 tabs
- Offline message support
- Conversation history and search
Product Tours
Guide users through your product with interactive walkthroughs.
- Step-by-step guided tours
- Pointer steps and post steps
- Conditional triggers
- Analytics and completion tracking
- Draft and active states
- Duplicate and edit tours
Knowledge Hub
Self-service help center with searchable articles, snippets, and folders.
- Article management with folders
- Saved reply snippets
- Full-text search and filters
- Rich text editor
- List and grid views
- Internal and public articles
Outbound Messages
Proactively engage users with in-app chats, posts, and banners.
- In-app chat messages
- Post announcements
- Banner notifications
- Draft and active states
- Targeting and scheduling
- Type and status filtering
Tickets
Customer support ticketing with priorities, statuses, and custom forms.
- Priority levels (Urgent, High, Normal, Low)
- Status tracking (Submitted, In Progress, Resolved)
- Custom ticket forms
- Customer and date attribution
- Search and filter
- Widget ticket submission
Surveys
Collect feedback and measure customer sentiment.
- NPS surveys
- Custom satisfaction surveys
- Small and large format options
- Draft and active states
- Question builder
- Duplicate and manage surveys
Campaigns
Orchestrate multi-channel outreach campaigns.
- Email campaigns with templates
- Push notifications
- Carousel messages
- Campaign series
- Sent and draft status tracking
- Search and filter
Checklists
Guide users through onboarding with task lists.
- Multi-step onboarding checklists
- Task completion tracking
- Draft and active states
- Customizable task counts
- Widget integration
- Duplicate and manage
Tooltips
Contextual hints attached to page elements.
- On-hover tooltips
- Click-triggered beacons
- CSS selector targeting
- Customizable content
- Grid layout management
- Edit and delete controls
Reports & Analytics
Analytics and insights for your support operations.
- Conversation volume metrics
- Response and resolution times
- Team performance tracking
- CSAT score monitoring
- AI Agent performance
- 7, 30, and 90-day time ranges
And more...
Additional features to help you deliver exceptional customer experiences.
Customization
Full control over appearance, branding, and behavior to match your product.
Developer-Friendly
Well-documented APIs, SDKs for React Native, iOS, Android, and Web.
User Segments
Target specific user groups with custom segments and filters.
Mobile Admin Apps
Native iOS and Android apps to manage conversations on the go.
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