Roadmap

What we are building next

Track our progress as we ship toward complete customer messaging coverage with strong developer ergonomics.

Delivery Progress

60 completed of 75 tracked roadmap items.

80%
Completed: 60
In progress: 5
Planned: 10

Core Infrastructure

  • Convex backend setup
  • Authentication system
  • Multi-tenant workspaces
  • Webhook system
  • Identity verification (HMAC)
  • Rate limiting

Live Chat & Inbox

  • Real-time messaging
  • Shared team inbox
  • Snooze & assignment
  • File attachments
  • Email channel (Resend)
  • CSAT ratings

Chat Widget

  • Embeddable widget
  • 6-tab layout (Home, Messages, Help, Tours, Tasks, Tickets)
  • Widget customization & branding
  • Outbound chat, post & banner
  • Survey overlays
  • Tour rendering

Product Tours

  • Tour builder UI
  • Pointer & post steps
  • Tooltips (hover & beacon)
  • Draft/active management
  • Video steps
  • Tour analytics

Knowledge Hub

  • Article management with folders
  • Saved reply snippets
  • Full-text search & filters
  • Internal & public articles
  • AI article suggestions
  • Article feedback

Outbound Messages

  • In-app chat messages
  • Post announcements
  • Banner notifications
  • Targeting & scheduling
  • A/B testing

Tickets & Support

  • Ticket creation & management
  • Priority levels & statuses
  • Custom ticket forms
  • Widget ticket submission
  • SLA tracking

Surveys

  • NPS surveys
  • Custom satisfaction surveys
  • Small & large formats
  • Survey analytics

Campaigns & Series

  • Email campaigns
  • Push notifications
  • Carousel messages
  • Campaign series
  • Advanced audience targeting

Checklists

  • Multi-step onboarding checklists
  • Task completion tracking
  • Widget integration
  • Conditional task logic

AI & Automation

  • AI Agent with knowledge base
  • Confidence scoring & handoff
  • OpenAI & Anthropic support
  • AI article suggestions
  • Custom AI training

Reports & Segments

  • Conversation volume metrics
  • Response & resolution times
  • CSAT & team performance
  • AI Agent performance
  • Dynamic user segments
  • Custom dashboards

SDKs & Mobile

  • React Native SDK
  • iOS SDK (Swift)
  • Android SDK (Kotlin)
  • Mobile admin app (Expo)
  • Carousel support in SDKs

Developer Experience

  • E2E tests (Playwright)
  • Backend tests (Convex)
  • Screenshot automation
  • Landing website
  • Self-hosted deployment guide
  • Plugin / extension system

Want to help ship faster?

Check open issues and milestones to collaborate on the next wave of features.

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