Roadmap

What we're building

Track our progress as we build out the complete Opencom platform.

Overall Progress60 of 75 features
Completed
In Progress
Planned

Core Infrastructure

  • Convex backend setup
  • Authentication system
  • Multi-tenant workspaces
  • Webhook system
  • Identity verification (HMAC)
  • Rate limiting

Live Chat & Inbox

  • Real-time messaging
  • Shared team inbox
  • Snooze & assignment
  • File attachments
  • Email channel (Resend)
  • CSAT ratings

Chat Widget

  • Embeddable widget
  • 6-tab layout (Home, Messages, Help, Tours, Tasks, Tickets)
  • Widget customization & branding
  • Outbound chat, post & banner
  • Survey overlays
  • Tour rendering

Product Tours

  • Tour builder UI
  • Pointer & post steps
  • Tooltips (hover & beacon)
  • Draft/active management
  • Video steps
  • Tour analytics

Knowledge Hub

  • Article management with folders
  • Saved reply snippets
  • Full-text search & filters
  • Internal & public articles
  • AI article suggestions
  • Article feedback

Outbound Messages

  • In-app chat messages
  • Post announcements
  • Banner notifications
  • Targeting & scheduling
  • A/B testing

Tickets & Support

  • Ticket creation & management
  • Priority levels & statuses
  • Custom ticket forms
  • Widget ticket submission
  • SLA tracking

Surveys

  • NPS surveys
  • Custom satisfaction surveys
  • Small & large formats
  • Survey analytics

Campaigns & Series

  • Email campaigns
  • Push notifications
  • Carousel messages
  • Campaign series
  • Advanced audience targeting

Checklists

  • Multi-step onboarding checklists
  • Task completion tracking
  • Widget integration
  • Conditional task logic

AI & Automation

  • AI Agent with knowledge base
  • Confidence scoring & handoff
  • OpenAI & Anthropic support
  • AI article suggestions
  • Custom AI training

Reports & Segments

  • Conversation volume metrics
  • Response & resolution times
  • CSAT & team performance
  • AI Agent performance
  • Dynamic user segments
  • Custom dashboards

SDKs & Mobile

  • React Native SDK
  • iOS SDK (Swift)
  • Android SDK (Kotlin)
  • Mobile admin app (Expo)
  • Carousel support in SDKs

Developer Experience

  • E2E tests (Playwright)
  • Backend tests (Convex)
  • Screenshot automation
  • Landing website
  • Self-hosted deployment guide
  • Plugin / extension system

Want to help?

Check out our GitHub issues for ways to contribute.